Shipping & Returns

Shipping Policy

Shipping Your Supplies

Customer Service is open Monday–Thursday 8:30am-5:00pm Central Standard Time and Friday 8:30am-4:00pm. We understand that you need to receive your order quickly. Our central location in St. Louis, MO allows us to provide prompt delivery within the United States and some of its protectorates. We offer standard Ground Shipping with UPS and the US Postal Service.  At this time, 2nd Day and Next Day Air options are only available to add to your order by calling us at (800) 633-2139.  Air shipments are shipped UPS (at an additional freight charge).  International shipping is currently not available, we apologize for the inconvenience. 

Free Shipping

Shipping is free on orders greater than $149, even large items such as wheelchairs or transport chairs. Compression stockings and socks always ship for free. Orders less than $149 are shipped for $9.95 in the contiguous United States. Shipments to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands do not qualify for free shipping. 

Discreet Shipping

Each order placed can be shipped discreetly at no additional charge. Simply choose the discreet shipping option at check out. If you forget to check discreet, please call us at 1-800-633-2139, Monday-Friday, CT. We are also available by email, customerservice@exmed.net. We will be happy to help assist you.

Order Processing and Transit Times

Orders placed Monday through Friday generally ship within 1 to 2 business days. Time in transit depends on where it is being shipped and can range from 1 to 7 business days. When your order ships out, you will receive an email with your tracking information so you can track it directly with the carrier.  Manufacturers frequently have production and shipping delays that we have no control over.  If an item in your order is temporarily out of stock, you will be notified by email.  Special order items will require additional time.  

Return Policy

Which Products Can Be Returned?

• Products purchased within the last 30 days
• Products must be in new condition and in original packaging
• Products with hygenic concerns may not be eligible for return
• Special order items may not be eligible for return
• If you have questions about return eligibilty, contact customer service at 1-800-633-2139

How to Return Products

All returns must have a return authorization number.

• Call Customer Service at 1-800-633-2139, Monday-Thursday 8:30am-5:00pm CT, or Friday 8:30am-5:00pm CT to request a return authorization number.
• Return Address:
  Express Medical Supply
  Attn: Returns Department
  218 Seebold Spur
  Fenton MO 63026
  Return Authorization Number: _________
• Packages will not be accepted without a Return Authorization Number

Return Processing

Once your package has been received in our warehouse, please allow 7-10 days for processing.